refund policy

1. refunds

If you decide that one of our products isn't to your liking and wish to proceed with returning it, you have a whole year to do so. Please contact us, and we'll guide you through this simple process.

The important thing to note is that the product must be undamaged, in unused condition, and in its original packaging to qualify. If it's not, we won't be able to comply with your request.

To start the refund process, you need to contact us at info@nubioo.com. If your request is timely and qualifies for a refund, we'll send instructions on how and where to send your package. The product must be returned to our warehouse.

Items sent back to us without first requesting a return will not be accepted.

Once you send the package back to us, we require that you provide the return tracking number via e-mail.

You can always contact us with any refund questions at info@nubioo.com.

2. order cancelation

We'll cancel your order and refund you in full if you send us a request before your order has shipped out. If a package has already been shipped out, you will need to complete a return process once a package arrives at your address to get a full refund.

3. refunds (if applicable)

Once your package is returned and inspected at our warehouse, we will email you that we have received your item(s). We will also notify you of the approval or rejection of your refund.

If your refund has been approved, the amount you paid will automatically be applied to the credit card or payment service you used to make a purchase within a certain number of days.

Gift cards are non-refundable.

4. broken or damaged product

If that happens, we'll make it up to you. We take great care in selecting the manufacturers of our collections. If you discover a flaw or fault in the item, please contact us within the first 5 days of receiving it, and we'll provide you with a suitable solution.

5. late or missing refunds (if applicable)

If you haven't received a refund yet, there is no need to worry.

It may take some time before your refund shows up in your account balance.

Next, contact your banking service. There is often some processing time before a refund is applied.

If you have done all this and still have not received your refund, please contact us at info@nubioo.com.

6. items on sale (if applicable)

If you purchased items on sale, we will fully refund your costs should you meet the requirements to be allowed a refund, as stated above.

7. exchanges (if applicable)

If an item you received is defective or damaged, or you simply want to exchange it for another one of our products, send us an email at info@nubioo.com.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we'll send the new item.

7. shipping

We are not responsible for the shipping costs of a returning item. We do not pay for or issue return labels.

Shipping costs are non-refundable. In case you decide to swap your item for another, depending on where you live, the time it may take for the exchanged product to reach you may vary.

If shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance.

what happens if your package can't be delivered due to your error?

If you put in the wrong address or any other data when placing an order, and that is the reason your order cannot be delivered, we do not take responsibility. We will send a replacement, however, only if you pay the shipping cost for that replacement.

what happens if the tracking status shows "delivered," but you can't physically locate your order?

Due to a considerable number of frauds, we can only place our trust in shipping companies to prove if a package was delivered or not. Therefore, the optimal solution to a missing package is to contact the courier service directly and ask about your order. All you need is a shipping address and a tracking number you will receive from us.

how to make sure you receive a replacement in case of a missing package? - insurance

We offer low-cost insurance with every order. In case your order doesn't show up at your door even though a shipping company states otherwise, we will send a replacement. This purchase option will also see your order prioritized at our warehouse. (This doesn't mean overnight shipping or fast delivery options. Standard delivery times will apply).

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